Customer service
Service & Support
Everything about ordering, payment and delivery at Falcon Sportswear — payment methods, delivery times, shipping costs and returns, all on one page.
Payment Information
Falcon Sportswear uses Shopify Payments as its payment service provider. Every transaction is processed over an encrypted connection and handled according to current PCI-DSS security standards. We do not store any card details ourselves.
You pay in euros, including VAT. The full amount is deducted at the time your order is confirmed — in the case of an advance payment, you will see this immediately in your banking environment.
Available payment methods
- iDEAL/Wero
- PayPal
- Credit card
- Apple Pay
- Google Pay
- Klarna
- Bancontact
- Shop Pay
Club members never pay shipping costs and get access to special member deals. Join for free.
Delivery information
All orders within the Benelux are shipped with UPS. You will receive a track-and-trace code via email as soon as your package has been registered. Orders placed on business days before 5:00 PM are shipped the same day.
Fast shipping
Ordered before 17:00 on business days, shipped the same day.
Free for club members
€0.00 shipping on every order, returns are always free.
Standard shipping
€6,95 within the Benelux.
| Destination | Delivery time | Costs |
|---|---|---|
| Netherlands | 1 business day | €6.95 · free shipping for club members |
| Belgium & Luxembourg | 1 – 2 business days | €6.95 · free shipping for club members |
| Rest of the EU | 3 – 5 business days | €12.00 |
| Club members | As above | Always free |
Delivery times are indicative and apply from the moment of shipment, not from the time of ordering.
Return
Doesn't fit, or is the color different than you expected? You have 60 days to return or exchange it — for free, even if you just want a different size.
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Register your return
Go to your account or use the link in your order confirmation.
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Print the label
Your return label is ready in your email; shipping is free.
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Money back in 5 days
Upon receipt, we will refund to your original payment method.
Frequently Asked Questions
How do I pay?
You choose your payment method in the final step of checkout. iDEAL, PayPal, credit card, Apple Pay, Google Pay, Klarna, Bancontact, and Shop Pay are all available; the amount will be charged upon order confirmation.
Do I need an account to order?
No, you can always check out as a guest. An account makes it faster, allows you to track your orders and returns, and lets you become a free club member for a 10% discount and free shipping.
When will my order be shipped?
Orders placed on business days before 5:00 PM will be shipped the same day. Orders placed after 5:00 PM, on weekends, or on public holidays will be shipped on the next business day.
What should I do if I haven't received a return label?
Contact us and we will get this sorted for you!
How do I track my order?
As soon as your package has been registered with UPS, you will receive a tracking code via email. You can find the same code under your order in your account.
Can I still change my order?
Please contact our customer service as soon as possible. If your order has already been shipped, you can return it free of charge as soon as you receive it.
