Terms & Conditions
General Terms and Conditions Falcon Sportswear
Version: September 2026
Article 1. Definitions
In these general terms and conditions, the following terms are defined as:
General terms and conditions: these general terms and conditions of Falcon Sportswear.
Consumer: a natural person who is not acting for purposes related to his trade, business, craft, or professional activity.
Falcon Sportswear: Dutch Brand House International II B.V., trading under the name Falcon Sportswear, the details of which are set out in Article 2.
Withdrawal period: the statutory period of fourteen (14) days within which the Consumer may dissolve the Agreement without giving any reason (Article 8).
Return period: the extended, commercial period of thirty (30) days within which the Consumer may return Products under the conditions of Article 9.
Agreement: the distance contract between Falcon Sportswear and the Consumer regarding the purchase of Products via the Website.
Products: the items offered by Falcon Sportswear via the Website.
Website: falconsportswear.com, in all language versions.
Durable medium: any instrument that enables the Consumer to store information and consult it unchanged, such as email.
Article 2. Identity of Falcon Sportswear
2.1 Dutch Brand House International II B.V., trading under the name Falcon Sportswear
Registered office address: H.J.E. Wenckebachweg 250, 1096 AS Amsterdam, the Netherlands
Phone: 085-7730066 (Monday through Friday, 09:00–17:00)
Email: info@falconsportswear.com
Chamber of Commerce (KvK) number: 95738703
VAT number: NL867268979B01
2.2 Return shipments must not be sent to the registered office address. The return address and instructions on how to return items can be found on the Returns & Refunds page and in the return instructions included with the order.
Article 3. Applicability
3.1 These general terms and conditions apply to every offer from Falcon Sportswear and to every Agreement between Falcon Sportswear and a Consumer.
3.2 Before the Agreement is concluded, Falcon Sportswear shall make the text of these general terms and conditions available on the Website in such a way that the Consumer can easily store them on a durable medium. Upon request, Falcon Sportswear will send the text by email free of charge.
3.3 The version of these general terms and conditions that was in effect at the time of the order shall apply to the Agreement.
3.4 If additional conditions apply in addition to these general terms and conditions and they contradict each other, the Consumer may always rely on the provision that is most favorable to them.
Article 4. The offer and prices
4.1 The offer contains a complete and accurate description of the Products. Images are a true representation. Minor color differences due to screen settings are possible.
4.2 All prices on the Website are in euros and include VAT. Any shipping costs will be stated separately and clearly before placing the order.
4.3 An obvious mistake or manifest error in the offer, such as a price that is clearly incorrect, does not bind Falcon Sportswear. Falcon Sportswear shall notify the Consumer as soon as possible and promptly refund any amount already paid by the Consumer.
4.4 After the Agreement is concluded, the price stated in the order confirmation applies. Falcon Sportswear shall not increase that price.
4.5 In the event of an announced price reduction, the stated previous price is the lowest price that Falcon Sportswear applied to that Product in the 30 days prior to the reduction.
Article 5. Formation of the Agreement
5.1 The Agreement is formed at the moment the Consumer places the order. Before payment, the Consumer will see an overview of the order and can correct any input errors.
5.2 Falcon Sportswear confirms receipt of the order immediately by email.
5.3 Falcon Sportswear may only cancel an order if:
a. the Product is no longer available;
b. there is a manifest error as referred to in Article 4.3;
c. there are reasonable grounds for fraud or misuse; or
d. the delivery address is incomplete or incorrect and the Consumer does not supplement it within a reasonable period after a request to do so.
Falcon Sportswear shall notify the Consumer of this as soon as possible and promptly, and at the latest within 14 days, refund what the Consumer has already paid.
5.4 Falcon Sportswear takes appropriate technical and organizational measures to secure the electronic transfer of data and ensures a secure web environment for payments.
Article 6. Payment
6.1 The Consumer pays using one of the payment methods offered at checkout.
6.2 For most payment methods, the Consumer pays at the time of placing the order.
6.3 If the Consumer chooses to pay afterwards via a payment provider, the terms and conditions of that provider also apply to the payment. Those terms and conditions do not limit the Consumer's rights under these general terms and conditions or the law.
6.4 If the Consumer does not pay on time, Falcon Sportswear will first send a free reminder with a payment period of 14 days, starting from the day after the reminder, stating the consequences if payment is not made. Only if payment is not made within that period does the Consumer owe statutory interest and compensation for extrajudicial collection costs. This compensation shall not exceed the amount permitted by the Decree on Compensation for Extrajudicial Collection Costs.
Article 7. Delivery and risk
7.1 Falcon Sportswear delivers to the address provided by the Consumer when placing the order. Information about the countries to which Falcon Sportswear delivers, as well as the costs and delivery times, can be found on the Payment & Shipping page.
7.2 Falcon Sportswear shall deliver promptly, and in any event within 30 days of the conclusion of the Agreement, unless another delivery period has been agreed upon.
7.3 If an order cannot be delivered, cannot be delivered in full, or cannot be delivered on time, the Consumer will be notified as soon as possible. The Consumer may then grant Falcon Sportswear a reasonable period to perform the delivery. If delivery is not made within that period, or if the delivery date was essential to the Consumer and he had communicated this before ordering, the Consumer may dissolve the Agreement free of charge. Falcon Sportswear shall then promptly refund everything the Consumer has paid.
7.4 The risk of damage to and loss of the Products lies with Falcon Sportswear until the moment the Consumer, or a third party designated by the Consumer who is not the carrier, has received the Products. Delivery to neighbors or a collection point counts as receipt by the Consumer only if the Consumer has chosen this himself.
7.5 If a shipment is returned because the Consumer provided an incorrect or incomplete address, Falcon Sportswear may charge the costs of a new shipment.
Article 8. Statutory right of withdrawal (14 days)
8.1 The Consumer may dissolve the Agreement without giving any reason within 14 days of the day on which he, or a third party designated by him who is not the carrier, has received the Product. If an order consists of several Products that are delivered separately, the period starts on the day on which the last Product is received.
8.2 The Consumer must notify the withdrawal using the model form in the appendix or by another unequivocal statement, for example by email to info@falconsportswear.com. No account is required for this.
8.3 The Consumer shall return the Product within 14 days of the notification, according to the return instructions on the Returns & Refunds page. The Consumer is on time if he sends the Product back before the end of that period.
8.4 Returns are free of charge from the Netherlands, Belgium, Germany, and Luxembourg. From other countries, the direct costs of returning are for the account of the Consumer.
8.5 During the withdrawal period, the Consumer shall handle the Product and the packaging with care. He shall only unpack or use the Product to the extent necessary to establish the nature, characteristics, and functioning of the Product, as he would be allowed to do in a physical shop. The Consumer is only liable for any depreciation resulting from handling that goes beyond what is necessary for this purpose.
8.6 Falcon Sportswear shall refund all payments from the Consumer, including the costs of standard delivery, promptly and no later than 14 days after receiving the notice of withdrawal. Falcon Sportswear may withhold the refund until it has received the Product, or until the Consumer demonstrates that he has returned it, whichever is earlier. Falcon Sportswear may deduct any depreciation as referred to in Article 8.5 from the amount to be refunded.
8.7 If the Consumer has opted for a more expensive method of delivery than the cheapest standard delivery, Falcon Sportswear does not have to reimburse the additional costs.
8.8 Falcon Sportswear shall refund using the same payment method the Consumer used, unless the Consumer agrees to a different payment method. This shall be free of charge for the Consumer.
8.9 The right of withdrawal does not apply to swimwear, thermal underwear, and socks that have been delivered sealed, if the seal has been broken after delivery. For reasons of health protection and hygiene, these Products are not suitable to be returned. Falcon Sportswear also states this on the product page.
Article 9. Commercial return policy (30 days)
9.1 In addition to the statutory right of withdrawal, Falcon Sportswear offers a Return period of 30 days after receipt of the order, including for SALE items. This policy does not limit the rights under Article 8 or the law.
9.2 The conditions in this article apply only to returns notified after the expiry of the statutory 14-day withdrawal period. For returns notified within those 14 days, only Article 8 applies.
9.3 For returns after the 14th day, the Product must be unworn, unwashed, undamaged, and provided with the original labels. If a Product does not meet these requirements, Falcon Sportswear may refuse the return and send the Product back.
9.4 Returns are free of charge from the Netherlands, Belgium, Germany, and Luxembourg. Information on how the Consumer registers and sends a return can be found on the Returns & Refunds page.
9.5 Falcon Sportswear shall refund an accepted return within 14 days of receipt of the Product, using the same payment method.
9.6 The exception in Article 8.9 also applies to this policy.
Article 10. Conformity and warranty
10.1 Falcon Sportswear warrants that the Products comply with the Agreement, the description in the offer, and the properties necessary for normal use (statutory warranty).
10.2 If a defect appears within one year of delivery, it is presumed that the defect already existed at the time of delivery, unless Falcon Sportswear proves otherwise or the nature of the Product or the defect suggests otherwise.
10.3 The Consumer shall notify a defect within a reasonable time after discovery. Notification within two months after discovery is always in time.
10.4 In the event of a defect, the Consumer may request repair or replacement free of charge, unless this is impossible or cannot reasonably be required of Falcon Sportswear. In the cases provided for by law, the Consumer may also request a price reduction or dissolve the Agreement.
10.5 Any commercial warranty or promise from Falcon Sportswear is in addition to the statutory rights and does not limit them.
Article 11. Complaints
11.1 Complaints about the execution of the Agreement can be reported by the Consumer via the chat on the Website, by email to info@falconsportswear.com, or by phone at 085-7730066, preferably including the order number and, in case of damage, photos.
11.2 Falcon Sportswear shall confirm receipt of a complaint within one working day and provide a substantive response within 14 days of receipt. If more time is required, Falcon Sportswear will inform the Consumer within those 14 days when to expect a substantive response.
11.3 If the Consumer and Falcon Sportswear cannot reach a resolution, the Consumer may submit the dispute to the competent court (Article 17).
Article 12. Product safety
12.1 For each Product, Falcon Sportswear states the name and contact details of the manufacturer and the warnings or safety information applicable to that Product.
12.2 The Consumer can report safety issues with a Product via info@falconsportswear.com.
Article 13. Gift cards
13.1 A Falcon Sportswear gift card is valid indefinitely.
13.2 A gift card can be used for orders on the Website. Any remaining balance will remain available for a future order.
Article 14. Retention of title
14.1 The Products remain the property of Falcon Sportswear until the Consumer has paid the full purchase price.
Article 15. Intellectual property
15.1 The intellectual property rights to the Website and its content, including text, images, logos, brands, and designs, are vested in Dutch Brand House International II B.V. or its licensors.
15.2 No one may copy or publish the content of the Website for commercial purposes without prior written consent.
Article 16. Personal data
16.1 Falcon Sportswear processes the Consumer's personal data in accordance with the General Data Protection Regulation. Details on how this is done can be found in the Privacy Policy.
Article 17. Applicable law and competent court
17.1 These general terms and conditions and the Agreement are governed by Dutch law. If the Consumer has his habitual residence in another country, he retains the protection of the mandatory provisions of the law of that country.
17.2 Disputes shall be submitted to the court that is competent by law.
Article 18. Final provisions
18.1 If any provision of these general terms and conditions is void or is annulled, the remaining provisions shall remain in full force.
18.2 Falcon Sportswear may only transfer its rights and obligations under the Agreement to a third party if the Consumer is always entitled to dissolve the Agreement in such a case, if Falcon Sportswear remains liable for the performance by that third party, or if the transfer takes place in the context of the transfer of the business.
18.3 Falcon Sportswear may amend these general terms and conditions. An amendment shall not apply to Agreements already concluded (Article 3.3).
Appendix. Model withdrawal form
(Only complete and return this form if you wish to withdraw from the agreement.)
To: Dutch Brand House International II B.V., trading under the name Falcon Sportswear
H.J.E. Wenckebachweg 230-250, 1096 AS Amsterdam, the Netherlands
Email: info@falconsportswear.com
I/We* hereby give notice that I/we* withdraw from my/our* contract of sale of the following products:
Product(s): ……………………………………
Ordered on*/received on*: ……………………
Order number: ……………………
Name of consumer(s): ……………………………………
Address of consumer(s): ……………………………………
Signature of consumer(s) (only if this form is submitted on paper): ……………………
Date: ……………………
* Delete as appropriate.
