Returns & Refunds
Easy returns within 100 days
Returns Policy
⚠️Important!
Please follow the return policy, otherwise we can not accept your return. Returned items that do not comply with our policy will not be accepted and will be sent back.
Returns Policy
- Returns are possible up to 100 days after receiving your order
- Please ensure that all returned items are in perfect condition , unused and with all tags attached.
- If any information is missing, this may result in a delay in the processing of your return.
- We are not responsible for damage, loss or theft of returned items
- All return conditions also apply to SALE items
💡 Exchange
Unfortunately, it is not possible to exchange items via the webshop. The desired items can be reordered. This way, the items will be delivered to you the fastest.
Returns
🆓 Free Returns
Customers in the Netherlands, Belgium, Germany and Luxembourg can return items free of charge via a DHL Parcelshop.
Confirmation
You will receive a confirmation from us by email when we have received your return in good order.
Refunds
🏦 Bank processing
It may then take a few business days for this transaction to be processed by your bank. The amount is always refunded to the same account that was used to pay.
Damaged Items
Classification
An item is classified as broken or damaged if the item is broken or damaged upon receipt. In this case it can be returned and the item will be refunded.
📝 Procedure
Please indicate in the comments field during the return process what is wrong with the item in question. The customer service team will do everything to come to a suitable solution.
Solution
Please contact our customer service and describe the problem. Add photos if possible. We will provide a quick and appropriate solution.
Depending on availability, we can replace the item or provide a full refund. Our team will work with you to determine the best solution.
